We offer a 30-day return policy on most products purchased through our website. If you are not satisfied with your purchase, you may return the item within 30 days of the original purchase date for a refund or exchange, provided that the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase.
To initiate a return, please contact our customer service team at info@opulentthread.com with order # and date to obtain a return authorization (RA) number. Returns received without an RA number may be refused.
Return shipping costs are the responsibility of the customer unless the return is due to our error. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund or exchange.
Refunds will be issued to the original payment method used for the purchase within 15 business days after the return is processed. Please note that it may take some time for the refund to appear on your credit card statement, depending on your financial institution.
If you have any questions about our return policy or need assistance with a return, please contact our customer service team.
All return should sent to below address:
Opulent Thread Inc
info@opulentthread.com
1485 E 55th ST. Brooklyn NY 11234